Return Policy for Cameranitos

Effective Date: January 14, 2025

At Cameranitos, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return process to ensure that your experience is as easy and convenient as possible. Please read our Return Policy carefully for detailed instructions.

1. Return Eligibility

You may return products purchased from Cameranitos if they meet the following conditions:

  • Timeframe: Returns must be requested within 30 days from the date of delivery.
  • Condition: The product must be unused, unopened, and in its original condition, including all packaging, tags, and accessories. We reserve the right to reject any return if the product has been used, damaged, or is missing parts.
  • Non-Returnable Items: Some items are non-returnable for health or safety reasons, including:
    • Digital downloads or software
    • Gift cards
    • Opened or used camera lenses, batteries, and memory cards
    • Personalized or custom products

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@cameranitos.com or call us at (215) 997-9120 to request a return authorization (RA) number. Be sure to include your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our team will provide you with an RA number and return instructions. You must include the RA number on the return package for processing.

  3. Pack the Item: Carefully pack the product in its original packaging with all accessories and documentation. Ensure the product is protected to avoid any damage during transit.

  4. Shipping the Return: Ship the return to the address provided by our customer support team. You will be responsible for the return shipping costs, unless the item is defective or you received the wrong product. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Return Shipping Costs

  • Return Shipping Fees: Customers are generally responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
  • Original Shipping Fees: Shipping charges paid at the time of purchase are non-refundable, except in the case of defective or incorrect items.

4. Refunds and Processing

Once we receive and inspect the returned item, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take up to 7-10 business days for the refund to appear on your statement.
  • Restocking Fee: In some cases, a restocking fee of up to 15% of the purchase price may apply, particularly for items that are returned opened or in less-than-new condition.
  • Partial Refunds: If only part of your order is returned, a partial refund will be issued for the returned items. Shipping fees are not refundable.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will assist you in arranging for a return or exchange and cover the return shipping costs. To expedite the process, please provide us with photos of the damaged or defective item and packaging.

6. Exchanges

If you wish to exchange an item for a different model, size, or color, we recommend returning the original item and placing a new order for the replacement product. You can follow the same return process outlined above and contact us for assistance.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, we are unable to cancel it. If the order has not been shipped, we will work with you to cancel it and process a full refund.

8. International Returns

If you are an international customer, please note the following:

  • Return Shipping Costs: You will be responsible for return shipping costs, customs duties, taxes, and any other fees associated with returning the product to the U.S.
  • Refund Processing: International refunds will be processed in the same manner as domestic returns, but please be aware that currency conversion fees and additional time may apply.

9. Contact Us

If you have any questions or concerns about our return process, or if you would like to initiate a return, please contact us: